A Star no more: How Disney’s relationship with India soured

Look east, and there’s trouble in Disney-land.

After four years of running Star India—rebranded as Disney Star post the media giant’s $71.3 billion buyout of 21st Century Fox in 2019—the ‘House of Mouse’ might be done here. And justifiably so. Like most Big Tech companies, Disney, too, discovered the hard way that even though India can bump up your global user numbers handsomely, generating cashflows and breaking even in this painfully price-sensitive market remains a Herculean task. Especially, when the global macros aren’t favourable either.

The result: Disney wants to exit India, either partially or fully, before all is lost.

This comes soon after returning CEO Bob Iger announced a $5.5 billion global cost-cutting exercise at The Walt Disney Co, which has seen its market cap halved since March 2021. As linear TV growth remains stagnant in the West and Disney’s streaming unit (which includes Disney+, ESPN+, Hulu, and Hotstar) continues to bleed to the tune of $659 million in the quarter ended March 31, 2023 (Disney follows an October-to-September fiscal), Iger’s monetisation strategy now involves cutting out non-performing assets and reducing focus in low-revenue markets.

Without mentioning India specifically, Iger said in May's Q2 earnings call, “We launched Disney+ in many, many markets around the world, including many very low ARPU (average revenue per user) markets. And not only did we launch in those markets, we spent a lot of money on marketing and on local content. As we rationalise the business and head in the direction of profitability, clearly, we're looking at opportunities to reduce expenses in those markets where the revenue potential just isn't there.”

Put simply, Disney’s expectations from India are at an all-time low. Its streaming business, particularly, has been a drag on its bottom line.

And when it was time to monetise the Hotstar user base that it had nurtured for four years, Disney found itself on shaky ground after committing the cardinal sin of letting the coveted Indian Premier League (IPL) rights go to a rival (more on that later). The company’s lack of interest has also been noted in its earning calls, with Disney executives avoiding any mention of India in the past year.