BigBasket, Swiggy, HUL—all step up to make grocery deliveries smoother

Online grocery delivery platforms are able to operate better amid Covid curfews this time with a better grip on supplies, processes and safety protocols for their frontline staff



Aditi Shrivastava

May 07, 2021

3 Min Read

{The Crux brings you crisp and incisive analysis on the developments that matter.}

Online grocery deliveries have been better this year in general. That’s largely because of the many process improvements that online grocery stores and delivery services implemented following last year’s lockdowns.

Companies are able to generate smarter demand projections and have improved their distribution and supply chain networks. They have also established safety protocols for their warehouse and delivery staff so they can continue working amid the raging pandemic.

Last year, shoppers had little option but to queue outside local stores as even established online grocers like BigBasket and Grofers struggled to cope with supply shortages and the sudden surge in demand.




As a premium subscriber, you will get access to 3+ premium articles a week
Limited time offer
Launch price
/ Year
INR 3,999
Save 40% with our launch offer.
Please apply the code at checkout.

copyCopy Code

Upgrade Now



As a premium subscriber, you will get access to 3+ premium articles a week

Smart Information, Better Decisions

We report on the latest and most important developments in India’s biggest tech companies and also disruptive startups so you can make better decisions.

Seasoned Team

Tracking the highs and lows of India’s biggest internet companies over the past decade has given us access to the right decision-makers to interpret the latest state of play.

Inside View with Org Charts

Know the key decision-makers with Org Charts. We thrive on decoding boardroom conversations so we can bring you a 360° view of what's happening at India's high-growth companies.

Filtering the Noise

New economy companies cannot always be evaluated using traditional methods. We analyze the relevant metrics, ask the tough questions to get you the right picture

For subscribers only

Premium Reads


View More >>

Deeply reported and objective news on the country´s fastest-growing companies and the people behind them.